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Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Frequently Asked Questions

What is MyDirectPlan?

MyDirectPlan is a free online tool designed to help you manage your Special Services at Home (SSAH), Passport and Residential funding. MyDirectPlan allows you to manage expenses, submit invoices electronically to your funding agency (Ministry Regional Office or Passport Agency) and view your remaining balance from your account.

What browsers support MyDirectPlan?

MyDirectPlan can be used on any updated compatible browser (Safari, Chrome, Firefox, Edge) on both desktop (computer) and on your mobile device (phone/tablet) when you download our mobile app from the Google Play or Apple App store. We always recommend keeping your browser up-to-date on any device to ensure optimal performance.

Who can use MyDirectPlan?

Recipients of Special Services at Home (SSAH), Passport, or Residential Funding, their support workers, and any person managing their funds may use MyDirectPlan. MyDirectPlan’s Expense Management Tool can be used by agencies to more easily manage and submit Passport-eligible expenses online and directly to PassportONE on behalf of their clients.

How do I register for MyDirectPlan?

To create your free MyDirectPlan account, click here.

Sign up only takes a minute and you will be directed through the necessary steps. Please make sure you have your Passport/SSAH funding documents handy.

What is a Person Managing Funds/Fund Administrator?

For Special Services at Home (SSAH), the ‘Fund Administrator’ is the parent/primary caregiver who is managing the child’s funding and whose signature is being placed on the invoice. For Passport and Residential funding, the ‘Person Managing Funds’ is an individual who is managing the funding and whose signature is being placed on the reimbursement forms. This could be the Recipient or another individual such as the parent/caregiver.

What is a Recipient?

‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has been approved for Passport funding.

We offer live weekday support by email or phone.

Monday – Friday
10 AM – 6 PM EST

Woman providing support

Important Announcements!

The new and improved MyDirectPlan is now available!

To experience these enhancements firsthand, please login to your account using the "Sign In" button.

Important Changes to SSAH and Passport Guidelines

Keep up to date with the latest updates to the SSAH and Passport Guidelines.

Learn more about the updates for Passport here and SSAH here.

Have additional questions? We offer live weekday support from 10am-6pm. Email us at support@mydirectplan.com.


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