We’re Here For You

Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)


MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or phone.

Monday

10 AM – 6 PM EST

Tuesday

10 AM – 6 PM EST

Wednesday

10 AM – 6 PM EST

Thursday

10 AM – 6 PM EST

Friday

10 AM – 6 PM EST

New Passport program guidelines now available

The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets.

For more information, please visit:

Additional information about these changes,
including videos, tip sheets, please visit:

Temporary Wage Increase for Direct Support Workers

As of August 23, 2021: Ontario Further Extending Temporary Wage Increase for Personal Support Workers until October 31, 2021

All PSW Wage Enhancement eligible invoices will need to be submitted no later than November 30, 2021 for both SSAH and Passport funding

For Additional information, you can access the full news release. Please visit: