Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.
MyDirectPlan is a free online tool designed to help you manage your Special Services at Home (SSAH), Passport and Residential funding. MyDirectPlan allows you to manage expenses, submit invoices electronically to your funding agency (Ministry Regional Office or Passport Agency) and view your remaining balance from your account.
MyDirectPlan can be used on any updated compatible browser (Safari, Chrome, Firefox, Edge) on both desktop (computer) and on your mobile device (phone/tablet) when you download our mobile app from the Google Play or Apple App store. We always recommend keeping your browser up-to-date on any device to ensure optimal performance.
Recipients of Special Services at Home (SSAH), Passport, or Residential Funding, their support workers, and any person managing their funds may use MyDirectPlan. MyDirectPlan’s Expense Management Tool can be used by agencies to more easily manage and submit Passport-eligible expenses online and directly to PassportONE on behalf of their clients.
To create your free MyDirectPlan account, click here.
Sign up only takes a minute and you will be directed through the necessary steps. Please make sure you have your Passport/SSAH funding documents handy.
For Special Services at Home (SSAH), the ‘Fund Administrator’ is the parent/primary caregiver who is managing the child’s funding and whose signature is being placed on the invoice. For Passport and Residential funding, the ‘Person Managing Funds’ is an individual who is managing the funding and whose signature is being placed on the reimbursement forms. This could be the Recipient or another individual such as the parent/caregiver.
‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has been approved for Passport funding.
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Important Announcements!
Due to the Canada Post strike, there may be delays in mailing out cheques to Passport recipients who have selected cheque as their payment method. To avoid disruptions, we strongly encourage you to work with your Passport agency to switch to Electronic Funds Transfer (EFT) for direct deposit. If signing up for EFT is not feasible, please contact your Passport agency for other options. Thank you for your understanding and cooperation during this time.
Please be advised that My Direct Plan will not be available from Wednesday, June 18 at 7:00 PM until Monday, June 23 at 8:00 AM due to scheduled maintenance on the PassportONE systems. Please finish any important tasks before this time. Thank you for your patience and support!
Keep up to date with the latest updates to the SSAH and Passport Guidelines.
Learn more about the updates for Passport here and SSAH here.We use cookies to provide website functionality, to analyze traffic on our MyDirectPlan site, and personalize content. You can learn more information through our Terms of use and Privacy Policy.
