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Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)


MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or scheduled call.

Schedule a support call or email support@mydirectplan.com

Call 844-637-6371 for more information on your MDP support options.

Monday

10 AM – 6 PM EST

Tuesday

10 AM – 6 PM EST

Wednesday

10 AM – 6 PM EST

Thursday

10 AM – 6 PM EST

Friday

10 AM – 6 PM EST

Temporary Wage Increase for Direct Support Workers

As of October 1, 2020, the Ontario government is funding a temporary wage increase for eligible workers who provide personal support services.

This includes temporary support to people and families who pay for services from eligible direct support workers with funding from the following direct funding programs:

Visit the links above to learn more about how to get this temporary support!

Effective April 1st, 2020, important, temporary changes have been put in place for recipients of direct funding under the Special Services at Home (SSAH) and Passport programs.

The Ontario government is committed to supporting adults and children with developmental disabilities and their families during the COVID-19 outbreak. To help Passport and SSAH recipients and their families during this challenging time, the Ontario government is making temporary changes to expand admissible expenditures under the Passport and SSAH programs.

For more information about this and other important, temporary changes that may affect you, please visit:

If you have any questions, please contact your local Passport agency or local Regional Office.