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Important Announcements

We’re Here For You

Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

VISIT THE MDP KNOWLEDGE BASE

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)


MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or phone.

Call 844-637-6371 or email support@mydirectplan.com

Monday

10 AM – 6 PM EST

Tuesday

10 AM – 6 PM EST

Wednesday

10 AM – 6 PM EST

Thursday

10 AM – 6 PM EST

Friday

10 AM – 6 PM EST

Find Us on Social Media

For all the answers to your MyDirectPlan questions, visit our

MDP Knowledge Base

MyDirectPlan

20 Spadina Rd
Toronto, ON M5R 2S7

MyDirectPlan is a product of

Community Living Toronto

Funding provided by

Ontario

Terms of use and Privacy Policy

Copyright © 2023 MyDirectPlan. All rights reserved.

Important Changes to SSAH and Passport Guidelines – Effective April 1, 2023



Keep up to date with the latest updates to the SSAH and Passport Guidelines.

Learn more about the updates for Passport here and SSAH here.

Have additional questions? We offer live weekday support from 10am-6pm. Email us at support@mydirectplan.com. 

 

We’ve updated our Terms of Use and Privacy Policy. These updates include but are not limited to the addition of Brokerages and Private Service Agencies to the MyDirectPlan platform, and the ability to submit Passport Claims Online with MyDirectPlan. Continued use of MyDirectPlan constitutes acceptance of our updated Terms of Use and Privacy Policy. 

Review Updated Terms – Terms of Use and Privacy Policy

If you have any questions, please email us at privacy@mydirectplan.com