We’re Here For You

Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)


MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or phone.

Monday

10 AM – 6 PM EST

Tuesday

10 AM – 6 PM EST

Wednesday

10 AM – 6 PM EST

Thursday

10 AM – 6 PM EST

Friday

10 AM – 6 PM EST

Passport Funding

Permanent Wage Increase for Personal and Direct Support Worker

The government has made the wage enhancement for personal support workers (PSWs) and direct support workers (DSWs) permanent.

• As part of the permanent wage enhancement, Passport program recipients can continue to access funding through the same process as the temporary wage enhancement until June 30, 2022 to receive the $3 per hour wage top up for any hours worked from October 1, 2020 to June 30, 2022. All claims must be submitted by June 30, 2022.

• The $3 per hour top-up on claims submitted up to June 30, 2022 will not come out of the recipients’ annual Passport approval amount.

• Effective July 1, direct funding recipients will receive an increase to their annual approval amount

SSAH Funding

Permanent Wage Increase for Personal and Direct Support Workers

The government has made the wage enhancement for personal support workers (PSWs) and direct support workers (DSWs) permanent.

 • As part of the permanent wage enhancement, SSAH program recipients can continue to access funding through the same process as the temporary wage enhancement until June 30, 2022 to receive the $3 per hour wage top up for any hours worked from October 1, 2020 to June 30, 2022. All claims must be submitted by June 30, 2022.

• The $3 per hour top-up on claims submitted up to June 30, 2022 will not come out of the recipients’ annual SSAH approval amount.

• Effective July 1, direct funding recipients will receive an increase to their annual approval amount