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Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)


MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or phone.

Monday

10 AM – 6 PM EST

Tuesday

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Wednesday

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Thursday

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Friday

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New Passport program guidelines now available

The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets.

For more information, please visit:

Additional information about these changes,
including videos, tip sheets, please visit:

Temporary Wage Increase for Direct Support Workers

As of October 1, 2020, the Ontario government is funding a temporary wage increase for eligible workers who provide personal support services.

This includes temporary support to people and families who pay for services from eligible direct support workers with funding from the following direct funding programs: