Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.
MyDirectPlan is a free online tool designed to help you manage your Special Services at Home (SSAH), Passport and Residential funding. MyDirectPlan allows you to manage expenses, submit invoices electronically to your funding agency (Ministry Regional Office or Passport Agency) and view your remaining balance from your account.
MyDirectPlan can be used on any updated compatible browser (Safari, Chrome, Firefox, Edge) on both desktop (computer) and on your mobile device (phone/tablet) when you download our mobile app from the Google Play or Apple App store. We always recommend keeping your browser up-to-date on any device to ensure optimal performance.
Recipients of Special Services at Home (SSAH), Passport, or Residential Funding, their support workers, and any person managing their funds may use MyDirectPlan. MyDirectPlan’s Expense Management Tool can be used by agencies to more easily manage and submit Passport-eligible expenses online and directly to PassportONE on behalf of their clients.
To create your free MyDirectPlan account, click here.
Sign up only takes a minute and you will be directed through the necessary steps. Please make sure you have your Passport/SSAH funding documents handy.
For Special Services at Home (SSAH), the ‘Fund Administrator’ is the parent/primary caregiver who is managing the child’s funding and whose signature is being placed on the invoice. For Passport and Residential funding, the ‘Person Managing Funds’ is an individual who is managing the funding and whose signature is being placed on the reimbursement forms. This could be the Recipient or another individual such as the parent/caregiver.
‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has been approved for Passport funding.
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Important Announcements!
Keep up to date with the latest updates to the SSAH and Passport Guidelines.
Learn more about the updates for Passport here and SSAH here.Exciting news for SSAH users.
Exciting news! Starting January 20th, you can submit future dated expenses through MyDirectPlan for Expense Type: Respite Services and Supports. This is exclusive to reasons “Camp Fees” and “Provided training for me to better support my child”. Visit MyDirectPlan for more details!
An important update to the MyDirectPlan claim submission process – starting February 3rd receipts and supporting documents will be required for all expense submissions. Please visit https://passportfunding.ca/resources or or watch this video to learn more.
Don’t forget! Year end is almost here – there is no need to wait until March 31st, 2025 to submit, submit your invoices as you have them.
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