We’re Here For You

Find the Answers to Your
MDP Questions

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

Fill out the contact form below and our support team will be in touch with you shortly.

Please describe your inquiry in as much detail as possible. Please do NOT include any sensitive information in this form (e.g. date of birth, address, health card information, other personal identifiers, etc.)

MyDirectPlan (Community Living Toronto) is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.

We offer live weekday support by form, email, or phone.


10 AM – 6 PM EST


10 AM – 6 PM EST


10 AM – 6 PM EST


10 AM – 6 PM EST


10 AM – 6 PM EST

Don't Forget To Submit Your Claims

Year end is quickly approaching. Don’t wait until March 31, 2022 -  submit your claims as you have them.

“Available Funds” on MyDirectPlan may not be accurate if you have unsubmitted expenses or have submitted expenses through other means like eclaims, mail or fax. Please contact your SSAH Regional Office or Passport Agency if you are unsure about your remaining funds. 

Need support? We offer live weekday support 10-6 pm email us at support@mydirectplan.com.