About Us

What is MyDirectPlan?

MyDirectPlan (MDP) is an online tool designed to help you manage your Special Services at Home (SSAH), Passport, and Residential funding. MDP was developed especially for the Developmental Services sector as a free, secure and time-saving alternative to paper submissions. 

MyDirectPlan is owned and operated by Community Living Toronto (CLTO). CLTO is a leading not-for-profit organization that brings with it a long history of fostering inclusive communities and supporting the rights and choices of people with intellectual disabilities. CLTO and MyDirectPlan are proud to be part of the ongoing transformation of the Developmental Services system into one that promotes greater independence for Direct Funding recipients and their families.

How MyDirectPlan Helps Individuals and Families

MyDirectPlan (MDP) is the result of years of study and consultation with Recipients of direct funding and their families. Through research and discussion, MDP identified the need for a simple, fast, secure alternative to traditional paper-based methods for submitting claims.

With MyDirectPlan you can submit your invoices to your funding agency for reimbursement with a click of a button! You’ll have access to amazing tools that help you to budget, stay organized, and keep your records and invoices in one safe place. You can access MDP from any computer or tablet with an internet connection and feel confident that your personal information is secure with the protective security incorporated into our application. 

We even provide live weekday support through telephone and email. Visit our contact page if you have questions or need a hand getting set up!

How MyDirectPlan Helps Agencies

MyDirectPlan (MDP) helps Passport Agencies, SSAH Agencies, and Service Provider Agencies easily input, manage, and expedite expense reimbursements on behalf of their Recipients.

With full visibility of all their Recipients, Agency staff members can view Budget Allocations and current utilization assigned by each individual as well as across their entire organization at a glance. Through the online portal, staff can easily edit Recipient information and download key Reports at any time.

MDP syncs directly to the PassportONE electronic database, which means that all users (including Agencies) can view real-time status updates on every Passport submission. This new feature also automatically flags invoice submissions that may require further action, allowing staff members to address these cases as efficiently as possible.

Passport Funding

Permanent Wage Increase for Personal and Direct Support Worker

The government has made the wage enhancement for personal support workers (PSWs) and direct support workers (DSWs) permanent.

• As part of the permanent wage enhancement, Passport program recipients can continue to access funding through the same process as the temporary wage enhancement until June 30, 2022 to receive the $3 per hour wage top up for any hours worked from October 1, 2020 to June 30, 2022. All claims must be submitted by June 30, 2022.

• The $3 per hour top-up on claims submitted up to June 30, 2022 will not come out of the recipients’ annual Passport approval amount.

• Effective July 1, direct funding recipients will receive an increase to their annual approval amount

SSAH Funding

Permanent Wage Increase for Personal and Direct Support Workers

The government has made the wage enhancement for personal support workers (PSWs) and direct support workers (DSWs) permanent.

 • As part of the permanent wage enhancement, SSAH program recipients can continue to access funding through the same process as the temporary wage enhancement until June 30, 2022 to receive the $3 per hour wage top up for any hours worked from October 1, 2020 to June 30, 2022. All claims must be submitted by June 30, 2022.

• The $3 per hour top-up on claims submitted up to June 30, 2022 will not come out of the recipients’ annual SSAH approval amount.

• Effective July 1, direct funding recipients will receive an increase to their annual approval amount