About Us

What is MyDirectPlan?

MyDirectPlan (MDP) is an online tool designed to help you manage your Special Services at Home (SSAH), Passport, and Residential funding. MDP was developed especially for the Developmental Services sector as a free, secure and time-saving alternative to paper submissions. 

MyDirectPlan is owned and operated by Community Living Toronto (CLTO). CLTO is a leading not-for-profit organization that brings with it a long history of fostering inclusive communities and supporting the rights and choices of people with intellectual disabilities. CLTO and MyDirectPlan are proud to be part of the ongoing transformation of the Developmental Services system into one that promotes greater independence for Direct Funding recipients and their families.

How MyDirectPlan Helps Individuals and Families

MyDirectPlan (MDP) is the result of years of study and consultation with Recipients of direct funding and their families. Through research and discussion, MDP identified the need for a simple, fast, secure alternative to traditional paper-based methods for submitting claims.

With MyDirectPlan you can submit your invoices to your funding agency for reimbursement with a click of a button! You’ll have access to amazing tools that help you to budget, stay organized, and keep your records and invoices in one safe place. You can access MDP from any computer or tablet with an internet connection and feel confident that your personal information is secure with the protective security incorporated into our application. 

We even provide live weekday support through telephone and email. Visit our contact page if you have questions or need a hand getting set up!

How MyDirectPlan Helps Agencies

MyDirectPlan (MDP) helps Passport Agencies, SSAH Agencies, and Service Provider Agencies easily input, manage, and expedite expense reimbursements on behalf of their Recipients.

With full visibility of all their Recipients, Agency staff members can view Budget Allocations and current utilization assigned by each individual as well as across their entire organization at a glance. Through the online portal, staff can easily edit Recipient information and download key Reports at any time.

MDP syncs directly to the PassportONE electronic database, which means that all users (including Agencies) can view real-time status updates on every Passport submission. This new feature also automatically flags invoice submissions that may require further action, allowing staff members to address these cases as efficiently as possible.

New Passport program guidelines now available

The Ministry has updated the Passport program guidelines to reflect changes to the program that have occurred since 2014, and to introduce a limit on reimbursement for live event tickets.

For more information, please visit:

Additional information about these changes,
including videos, tip sheets, please visit:

Temporary Wage Increase for Direct Support Workers

As of October 1, 2020, the Ontario government is funding a temporary wage increase for eligible workers who provide personal support services.

This includes temporary support to people and families who pay for services from eligible direct support workers with funding from the following direct funding programs: