Frequently Asked Questions

Don’t see the answer you’re looking for below?

Check out the MyDirectPlan Knowledge Base for answers to your questions on managing support workers, expenses, and your account.

What is MyDirectPlan?

MyDirectPlan is a free online tool designed to help you manage your Special Services at Home (SSAH), Passport and Residential funding. MyDirectPlan allows you to manage expenses, submit invoices electronically to your funding agency (Ministry Regional Office or Passport Agency) and view your remaining balance from your account.

What browsers support MyDirectPlan?

MyDirectPlan can be used on any updated compatible browser (Safari, Chrome, Firefox, Edge) on both desktop (computer) and on your mobile device (phone/tablet) when you download our mobile app from the Google Play or Apple App store. We always recommend keeping your browser up-to-date on any device to ensure optimal performance.

Who can use MyDirectPlan?

Recipients of Special Services at Home (SSAH), Passport, or Residential Funding, their support workers, and any person managing their funds may use MyDirectPlan. MyDirectPlan’s Expense Management Tool can be used by agencies to more easily manage and submit Passport-eligible expenses online and directly to PassportONE on behalf of their clients.

How do I register for MyDirectPlan?

To create your free MyDirectPlan account, click here.

Sign up only takes a minute and you will be directed through the necessary steps. Please make sure you have your Passport/SSAH funding documents handy.

What is a Person Managing Funds/Fund Administrator?

For Special Services at Home (SSAH), the ‘Fund Administrator’ is the parent/primary caregiver who is managing the child’s funding and whose signature is being placed on the invoice. For Passport and Residential funding, the ‘Person Managing Funds’ is an individual who is managing the funding and whose signature is being placed on the reimbursement forms. This could be the Recipient or another individual such as the parent/caregiver.

What is a Recipient?

‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has been approved for Passport funding.

Should I register as a Person Managing Funds or Recipient?

If you are an adult with a developmental disability that has been approved for Passport funding, you will register as a ‘Recipient’. If you are managing the SSAH or Passport funding on behalf of someone you support, you will register as a ‘Fund Administrator’ / ‘Person Managing Funds’. When creating an account to manage SSAH funding, you will not be given the option to register as a ‘Recipient’.

How do I know if I am eligible for Passport/SSAH funding?

For more information on program eligibility and how to apply, visit our Passport and SSAH pages.

How much is my Funding? What is my client code?

Your funding amount and client code is determined by either the Ministry Regional Office (SSAH) or Passport Agency (Passport), and this information is outlined in the funding package you will have received from them. If you cannot find this information, please kindly contact your local Ministry Regional Office or Passport Agency as they will have this information.

For help locating your Regional Office or Passport Agency, please visit our Passport and SSAH pages.

Important Changes to SSAH and Passport Guidelines – Effective April 1, 2023

Keep up to date with the latest updates to the SSAH and Passport Guidelines.

Learn more about the updates for Passport here and SSAH here.

Have additional questions? We offer live weekday support from 10am-6pm. Email us at 


We’ve updated our Terms of Use and Privacy Policy. These updates include but are not limited to the addition of Brokerages and Private Service Agencies to the MyDirectPlan platform, and the ability to submit Passport Claims Online with MyDirectPlan. Continued use of MyDirectPlan constitutes acceptance of our updated Terms of Use and Privacy Policy. 

Review Updated Terms – Terms of Use and Privacy Policy

If you have any questions, please email us at