How do I get started?
To get started, submit the form here to book your demo. Our team will contact you with further information and to coordinate a time to onboard you.
What expenses are eligible for reimbursement?
Eligibility for reimbursement is determined by your Passport Agency or Ministry Regional Office. We kindly request that you speak directly with them to determine if an item is eligible for reimbursement. For help locating your Regional Office or Passport Agency, please visit our Passport and SSAH pages.
Where do I submit my direct deposit info?
Your direct deposit and banking information is handled directly by your Ministry Regional Office or Passport Agency. You will need to contact them to submit your direct deposit and banking information. For help locating your Regional Office or Passport Agency, please visit our Passport and SSAH pages.
Why can’t I make changes to certain information in my account?
For an SSAH funding Recipient, after submitting your first invoice through MyDirectPlan, the ‘Recipient’s Legal First Name’, ‘Recipient’s Middle Name’ and ‘Recipient’s Legal Last Name’ fields on the Child Recipient Profile will be locked. To make changes to these fields, please contact MyDirectPlan Customer Support. For a Passport funding Recipient, the ‘Registered Passport Name’ and ‘Client Code’ […]
Are any changes to my personal account information reflected with my Funding Agency?
No. The MyDirectPlan system is not directly connected with your Ministry Regional Office or Passport Agency’s system. Any changes to your personal details (ex. phone number, address, banking information) need to be reported directly by you to your Regional office or Passport Agency. For help locating your Regional Office or Passport Agency, please visit our Passport and SSAH pages.
Why must I register my workers on MyDirectPlan?
MyDirectPlan requires worker accounts to be created in order to verify their hours worked, rate, and total amount of the expense being claimed. Workers log into their MyDirectPlan account and digitally approve the expenses entered by the Recipient or Person Managing Funds in lieu of providing a physical signature on a claim. This allows MyDirectPlan […]
How much is my Funding? What is my client code?
Your funding amount and client code is determined by either the Ministry Regional Office (SSAH) or Passport Agency (Passport), and this information is outlined in the funding package you will have received from them. If you cannot find this information, please kindly contact your local Ministry Regional Office or Passport Agency as they will have […]
How do I know if I am eligible for Passport/SSAH funding?
For more information on program eligibility and how to apply, visit our Passport and SSAH pages.
Should I register as a Person Managing Funds or Recipient?
If you are an adult with a developmental disability that has been approved for Passport funding, you will register as a ‘Recipient’. If you are managing the SSAH or Passport funding on behalf of someone you support, you will register as a ‘Fund Administrator’ / ‘Person Managing Funds’. When creating an account to manage SSAH […]
Who is a Recipient?
‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has […]
