Who is a Recipient?
‘Recipient’ refers to the individual with a disability who has been approved for either Special Services at Home (SSAH) or Passport funding. For SSAH, the ‘Recipient’ is the child with a developmental and/or physical disability who has been approved for SSAH funding. For Passport, the ‘Recipient’ is the adult with a developmental disability who has […]
Who is a Person Managing Funds/Primary Contact?
For Special Services at Home (SSAH), the ‘Primary Contact’ is the parent/primary caregiver who is managing the child’s funding and whose signature is being placed on the invoice. For Passport and Residential funding, the ‘Person Managing Funds’ is an individual who is managing the funding and whose signature is being placed on the reimbursement forms. […]
How do I register for MyDirectPlan?
To create your free MyDirectPlan account, click here. Sign up only takes a minute and you will be directed through the necessary steps. Please make sure you have your Passport/SSAH funding documents handy.
Who can use MyDirectPlan?
Recipients of Special Services at Home (SSAH), Passport, or Residential Funding, their support workers, and any person managing their funds may use MyDirectPlan. MyDirectPlan’s Expense Management Tool can be used by agencies to more easily manage and submit Passport-eligible expenses online and directly to PassportONE on behalf of their clients.
Are Transfer of Payment Agencies allowed to use MyDirectPlan?
If you are a Transfer of Payment Agency, please continue to submit through the PassportONE portal.
Can Brokers/Private Service Agencies use MyDirectPlan?
We’re excited to let you know that Broker/Private Service Agencies can now use MyDirectPlan to submit claims on behalf of Passport Recipients. Through MyDirectPlan you will be able to manage passport funding for all your clients through a single account. For more details on the features you will be equipped with, visit here.
What browsers support MyDirectPlan?
MyDirectPlan can be used on any updated compatible browser (Safari, Chrome, Firefox, Edge) on both desktop (computer) and on your mobile device (phone/tablet) when you download our mobile app from the Google Play or Apple App store. We always recommend keeping your browser up-to-date on any device to ensure optimal performance.
What is MyDirectPlan?
MyDirectPlan is a free online tool designed to help you manage your Special Services at Home (SSAH), Passport and Residential funding. MyDirectPlan allows you to manage expenses, submit invoices electronically to your funding agency (Ministry Regional Office or Passport Agency) and view your remaining balance from your account.
What happens if my budget information shows as zero or is not available?
You can continue submitting expenses as usual, as budget information may not always be immediately available, particularly for the future fiscal year. Budget information will appear automatically when it becomes available.
Which fiscal year budget information will be available?
MyDirectPlan will display budget information for up to three fiscal years: Previous fiscal year Current fiscal year Next fiscal year
